Call Center & Customer Care
Our skilled and professional Call Center and Customer Care solutions services include;
- Customer service calls
- Customer experience surveys
- Customer acquisition
- Customer retention
- Account maintenance, activation and re-activation
- Fraud support
- Billing inquiries
- Lost/stolen card reporting
- Out-of-pattern spending investigations
- Complaint handling
- Marketing campaigns
- Insurance claims handling and filing
- Customer notification campaigns
- Customer rewards
- Payment processing
- Direct Sales
- Customer Acquisition
- Customer Cross Sell and Upsell
- Lead and Appointment Generation
- Fundraising
- Market research
Business Process Outsourcing
We are passionate and committed to the market industries we serve and offer the following BPO solutions;
- Back office functions
- Employee onboarding
- Application processing
- Records management
- Software products or other electronic or mechanical goods.
- Call in support
- Managed services
- Monitoring of servers
- Help desk support for computers
- Project management
- Crowd sourced technical support (forums and discussion boards)
- Do-it-yourself or self-help
- Multi-tiered Technical support; Tiers 0-4
- Remote computer repair
Receivables Management
We provide a professional, positive, solution-oriented extension to your business operations offering Receivables Management solutions which include;
- Credit Evaluation and Management
- Management of customer accounts receivable management at all stages of the customer lifecycle
- Deployment of a customer payment portal or e-billing process
- Clarification and resolution of customer payment disputes
- Skip and locate services